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03 · Industry

Customer Engagement Platforms

Multi-tenant CRM, omnichannel, AI augmentation

Customer engagement platforms: multi-tenant CRM with unified inbox (Messenger + Instagram + Telegram), kanban pipeline, marketing automation, AI that augments the operator.

Patterns we apply
  1. 01

    Schema-per-tenant isolation

    Separate PostgreSQL schema per client. Migrations run per tenant. Individual backups. The SaaS reseller can extract all of a client's data without dangerous SQL DELETEs.

  2. 02

    Pluggable channel adapters

    One adapter per channel (Messenger, Instagram, Telegram, WhatsApp). Adding a new channel = a new file, not a rewrite of the inbox.

  3. 03

    AI operator copilot

    AI suggests the reply, the operator approves or edits. Never sends directly to the client. Audit trail for each AI-assisted reply.

  4. 04

    Real-time with WebSockets

    Operators see new messages instantly, no refresh. The kanban pipeline updates live when a colleague moves a card.

Projects shipped in this industry
03

CRM & Customer Engagement

Multi-tenant CRM with Meta + Telegram

Multi-tenant CRM with unified inbox (Messenger, Instagram DM, Telegram). Kanban pipeline, AI operator augmentation, schema-per-tenant isolation.
Relevant services
06

Custom CRM / ERP

Multi-tenant, unified inbox, team monitoring, marketing automation
11

AI automation

RAG, agents, CRM and support copilots
05

API development

REST + GraphQL, OpenAPI, versioning, rate limiting
02

Custom web apps

SaaS, dashboards, client portals

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