Custom CRM / ERP
Multi-tenant, unified inbox, team monitoring, marketing automation
Custom CRM and ERP for companies that no longer want SAP / Salesforce and where Excel + Bitrix can't keep up. Built on your business model, not the other way round.
- 01
Unified omnichannel inbox
Messenger + Instagram DM (Meta Graph) + Telegram + email + WhatsApp Business — all in one window. Saved reply templates, per-agent signature.
- 02
Team monitoring (operator dashboard)
Who is online, how many tickets each has open, average response time, conversion rate. Managers see a daily heatmap, not lagging weekly reports.
- 03
Kanban pipeline + SLAs
Configurable stages for sales / support / onboarding. SLA per stage with an alert when a lead / ticket "forgets" to advance.
- 04
Email / SMS marketing automation
Trigger-based sequences (welcome, abandoned cart, re-engagement). Resend / SendGrid for email, Twilio for SMS. Segmentation based on real behaviour, not CSV imports.
- 05
AI operator augmentation
AI assistant that suggests replies, drafts long responses, summarises conversation history. Operator approves, never sends blind.
- 06
Multi-tenant with schema-per-tenant isolation
For when you operate multiple brands or resell the CRM as SaaS. Client data physically separated, not just logically.
Let's talk about your project
We reply within 24 business hours. 30-minute scoping call, no commitment.